SHIPPING + RETURNS POLICY

SHIPMENT PROCESSING TIME
 
All orders are processed within 2-3 business days (unless otherwise stated in product description).
Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of
orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there is a significant delay in shipment of your order, we will contact you via email or telephone.
Note: Further delays can be expected during Covid19
 
SHIPPING RATES + DELIVERY ESTIMATES
 
All deliveries within the Republic of Ireland and the UK are free of charge. Orders can also be collected
from our Dublin offices at G3, Ballymount Dr, Walkinstown, Dublin 12, D12 EN26.
 
SHIPMENT TO P.O. BOXES OR ADDRESSES
 
Think Design ships to all addresses in the Republic of Ireland. We do not ship items to P.O. boxes
or zones unreachable by post. Please contact us on +353 87 6590602 or hi@thinkdesign.ie
should you wish to get an item shipped outside of the Republic of Ireland.
 
PRODUCT DELIVERY INFORMATION
 
All products are subject to availability. While every care is taken to state the correct sizes and
specifications of all items, slight variations may occur within accepted trade tolerances and in
exceptional circumstances, if any article is not available, we may send you a carefully selected
substitute of equal or greater value, with your permission only. If for this or any other reason, the
goods are not acceptable, they may be returned. Our consumer contracts are governed by Irish
law.
 
RETURNS POLICY
 
All products sold by Think Design are made to order and therefore are not subject to
change of mind policy. If an item is faulty please contact us on +353 87 6590602 or hi@thinkdesign.ie
and we will arrange an appropriate action.
In the event of Think Design sending you a replacement for a damaged, defective or wrong item/s,
you must return the item to Think Design within 30 days. Think Design
reserves the right to charge the price of the replacement item to the payment card used for the
original order if you do not return the original item to us within 30 days of the date on which Think
Design confirms we will issue a replacement.
Please note that we reserve the right to send back items to you that have been returned to us after
30 days unless they are faulty.
As per EU laws and guidelines an item can be returned within 14 days provided it is not used, in its
original packaging and not damaged in any way.
We are unable to exchange items that are not damaged, defective or incorrect (after 14 days),
however if you have received a damaged, defective or incorrect item the following policies apply:
If the item was damaged in transit
If you take delivery of a Think Design package and the contents have been damaged in transit, you
can return the item(s) to us within 30 days of receipt for exchange, please contact us directly at
+353 87 6590602 or hi@thinkdesign.ie.
If the item is defective (within 30 days of receipt)
You have the right to return a faulty item within a reasonable period. Please contact us directly at
+353 87 6590602 or hi@thinkdesign.ie to discuss the nature of any defective item and any
possible solutions.
If the item becomes defective (after 30 days of receipt)
Please contact us directly at +353 87 6590602 or hi@thinkdesign.ie to discuss the nature of any
defective item and any possible solutions.
If we sent you an item you did not order (an “incorrect” item)
As soon as you find out we’ve sent you an incorrect item, contact us directly at +353 87 6590602
or hi@thinkdesign.ie to arrange return and/or replacement of the item(s) in question.